See what matters
Pull the scope, missing details, and useful follow-up questions out of a customer’s request.
Your lead. Your final say. For Thumbtack professionals
Understand the lead.
Send a useful reply.
Leo sends your configured first acknowledgement, then helps you turn a customer request into clear guidance and a personalized reply. You review that reply before sending through Thumbtack.
See our selected 0-minute Thumbtack resultsCreate and verify your account. Leo checks the available plans for your business before any billing action.
Checking current plan availability. Creating an account does not start a paid subscription.
Use Leo on the web iOS in private TestFlight testing
Customer request
Ceiling fan installation
“I need two ceiling fans installed. I already have the fans. Are you available this week?”
Leo guidance
Confirm ceiling height and mounting details before quoting or promising a date.
Business rule: Ask for photos; quote after the scope is clear.
Editable reply
“Thanks for reaching out. Could you send a photo of each ceiling location and share the ceiling height? That will help me confirm the scope before quoting. What days work for you?”
Your review comes before sending through Thumbtack.
Real results · Selected Handyman weeks
Under a minute.
Seen in our own Thumbtack results.
Leo sends your configured first acknowledgement. You review personalized replies before sending. These screenshots show a reported 0-minute weekly average response time on our own Thumbtack account for two selected Handyman weeks.
0minReported weekly average
HandymanSep 28–Oct 4, 2026
0minReported weekly average
HandymanSep 21–27, 2026
1 of 2
Selected weekly Handyman results, captured October 4, 2026. The broader category summary displayed 9 minutes at capture. Response times vary by category and period. The complete originals include that wider context.
A clearer next step
Less second-guessing.
More useful replies.
Reply by your rules
Give Leo your service area, minimums, and qualification rules so its guidance reflects how you work.
Keep the final say
Start with a draft you can edit. Check the details, pricing, and promises before you send.
How it works
From request to reply.
With you in control.
Open the request
Read the customer’s Thumbtack request and conversation in Leo.
Get Leo’s guidance
Leo uses your business rules to help you assess fit and decide what to ask next.
Make the reply yours
Edit the draft to match your voice and the details you can confirm.
Review, then send
Check the final reply and explicitly send it through Thumbtack.
Prefer to call? Use your existing phone. No number purchase or porting is required.
Monthly plans
A useful reply.
A clear monthly price.
Choose the lead allowance that fits your business. These plans include lead guidance, editable replies, and your business rules. Availability is confirmed below and again in your account.
Checking availability
Free
$0/ month
10 leads each month
- No credit card required
- Replies pause at lead 11 until the next monthly allowance
- Drafts you edit, review, and choose to send
Your verified business receives Free when the service confirms this offer. No Stripe checkout or card is needed.
Start FreeChecking availability
Leo
$50/ month
50 leads each month
- Guidance shaped by your business rules
- At lead 51, choose an explicit Unlimited upgrade
- Drafts you edit, review, and choose to send
Review the monthly price and allowance before continuing to Stripe.
Choose LeoChecking availability
Unlimited
$100/ month
Unlimited leads for one Thumbtack business
- Everything in Leo
- For a busier lead inbox
- One connected Thumbtack business
Unlimited applies to one connected Thumbtack business. Existing Leo Pro subscriptions keep their original 150-lead allowance until an explicitly reviewed change.
Choose UnlimitedReview before paying. Creating an account does not start a paid subscription. New monthly paid plans have no card-based trial; you review the price and terms before continuing to Stripe. Existing Leo and Leo Pro subscriptions, earlier 7-day trials with 10 leads, and purchased lead balances keep their original terms. An existing trial renews at its agreed monthly rate unless canceled before its original end date.
One account, more room to work. Your shared account includes HandyDesk Free CRM for clients, jobs, and estimates when account access is confirmed. The 0.6% HandyDesk fee applies to eligible card payments collected through HandyDesk Free, not to creating or sending invoices.
A few things to know
Before you join.
Leo is a standalone product focused on lead guidance and replies for Thumbtack professionals.
How do I start Free?
Create and verify your account, then choose your business. When Free is available, the service confirms 10 leads each month for $0 with no credit card required. No paid subscription begins from account creation.
How do I choose Unlimited?
Unlimited is $100/month for one Thumbtack business. Your account confirms its availability and whether you can start a subscription or upgrade. An upgrade shows its exact current charge for your review. Existing Leo Pro subscriptions have 150 leads until a confirmed plan change.
What work does my Leo lead plan cover?
Leo lead plans cover Thumbtack lead guidance, replies, texts, and follow-ups. Work after the lead becomes a client or job, including estimates, uses HandyDesk’s agent allowance. Existing subscriptions retain their original allowance terms.
How will monthly lead limits work?
With Free, replies pause at lead 11. With Leo, replies pause at lead 51 and you can explicitly choose an Unlimited upgrade. Monthly allowances reset each month. Repeat messages and retries stay on the same lead and do not use another lead. There are no automatic refill purchases or overage charges.
Can I use HandyDesk with Leo?
Your shared account gives you access to HandyDesk Free CRM when confirmed. Operator is $100/month and includes 50 Thumbtack leads. Operator with Unlimited is $150/month, including the $50 Unlimited addition. Shared billing reconciles existing Leo subscriptions after payment is confirmed; your current subscriptions do not change from browsing or account creation.
Can I add CallBridge to Free?
CallBridge is an optional $30/month package on Free or paid plans when available. It includes 500 conversation minutes, a local number where available, and no port requirement. An included HandyDesk number can be reused. Return-call forwarding shares the included minutes; lead alert calls are excluded. Alerts, voicemail transcripts, and return-call setup share a $5 monthly extras budget. They pause when that budget is exhausted; remaining talk minutes stay on your account and direct calling is available. At the limit, calling falls back to tap-to-call with no automatic extra charge. Your account confirms subscription and separate number/forwarding setup readiness.
Does Leo send replies automatically?
Leo sends your configured initial acknowledgement so the customer knows their request was received. You edit and review the personalized Leo-assisted reply before sending it through Thumbtack. You make the final decision on its content, pricing, and promises.
What business rules can I give Leo?
Your services, service area, minimums, and qualification requirements help shape Leo’s guidance. For example, you might require photos or more scope details before quoting.
Do I need a new phone number?
No. Calling opens your existing phone’s dialer. You do not need to buy or port a number. Carrier calls and texts do not synchronize into Leo.
Is there an iOS or Android app?
Use Leo on the web. The Leo iOS app is in private TestFlight testing and is not available in the App Store. Android is deferred.
Is Leo made by Thumbtack?
Leo is an independent product for professionals who use Thumbtack. It is not affiliated with or endorsed by Thumbtack.
Get ready for your next lead
Put your next reply
on firmer ground.
Create and verify your account, then review the available plan for your business.
Create account
Account creation does not start a paid subscription. Review billing terms before paying.
Need help? Email info@handydesk.app.